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FAQ

Warranty Information
Is my home covered by any warranty?Yes. Your new home comes with various...
Heating and Hot Water System
   Air-to-water SystemYour home gets its heating and hot water from an a...
BER Certificate
A BER rates your home's energy performance on a scale between A and G. A...
Contacting Customer Care
There are multiple ways to contact the customer care team when you need ...
Setting up Bin Collection
  As you settle into your new home, you will need to arrange bin collec...
Setting up Electricity and Broadband in Your New Home
  When you move into your new home, you will need to set up or transfer...
Paint and Colours Used in Your Home
 Paint used on Walls & Ceilings : Fleetwood Trade Vinyl MattColour used ...
NC6 form and micro-generation credits
With regards to setting up micro-generation credits with your electricit...
Maintaining Your Garden
Maintaining Your Garden A new lawn requires care and attention and sho...
Maintaining Smoke Alarms
  Checking and Maintaining Smoke Alarms Check smoke alarms weekly to en...
Maintaining the Kitchen Extractor Fan and Hob
  Maintaining the Kitchen Extractor Fan and Hob Clean the filters ev...
Connecting to Broadband
How Do I Get Connected? We provide the ducting for internet service pr...
How to Boost Ventilation?
  How can I boost ventilation? If you have a touch screen pad with th...
Heating and Water System FAQs
  Heating What is the best temperature to set the heating at? Our e...
Maintaining Your Home
  When purchasing a new home, it is essential to maintain it regularly....
Closing Checklist for Your New Home
Apart from snagging, are there other requirements to close the sale of ...
Customising your Home
  Can I have my kitchen customised? Glenveagh homes are completed to th...
Home Measurements
Can I have the measurements of different areas and spaces in my home? T...
Snagging My New Home
  When can I book my snagging inspection? As soon as your home has reac...
If Your Help to Buy Application is Under Review
  What does it mean if my Help to Buy application(HTB) is under review?...
Closing Timeline - When will the sale of my new home be finalised?
Once you are invited to carry out the first snagging inspection, comple...