Heating and Water System FAQs

Heating

What is the best temperature to set the heating at?

• Our experts recommend keeping the temperature on the ground floor between 18 and 21 degrees.
• Bathrooms and toilets should also be kept at a temperature of between 18 and 21 degrees.
• Remember to always boost the ventilation before using a shower or bath.
• Heat rises, so you don't need to keep the temperature high upstairs. Setting the heat to about 17 to 20 degrees is the best option and is a comfortable temperature to sleep as well. Whatever temperature you set downstairs, make sure to reduce it upstairs by a couple of degrees.
•  Glenveagh homes are A-rated on the BER scale and very well insulated, so you will notice that you don't need to turn up the heat as you would in a less energy efficient home.
• Remember that turning down the temperature by one or two degrees is energy efficient, better for the environment and better for your pocket, as you will keep your electricity bills lower.

About Your Heating Controls

Your heating system provides hot water and also heating in different zones in the home. The heating controls consist of:

• A central heating programmer;
• Zone thermostats;
• Radiator thermostatic valves.

You can control each zone with time and temperature settings:

• Adjust the time settings using the programmer;
• Adjust the temperature using the thermostats by using the digital dial.

For a quick rundown on using you heating system, take a look at Glenveagh's short video on heating your home at the top.

My heating isn't working. What should I do?

• Check that the valves on the radiators are all set to 5.
• Check the screen on your cylinder. Zone should show 0.0 and DHW (Domestic Hot Water) should show 48.0.
• If there is an error code showing, take a photo of it and forward it to your Customer Care Team who will follow up with you.

You should also check your thermostat to make sure that the heat is on. If you see a flame icon, it means your heat is switched on.

Hot Water System

I have no hot water. What should I do?

• Check the DHW (Domestic Hot Water) on your Joule cylinder is on and shows 48.0. If it is off, highlight DHW and select the power button to turn back on.
• Check that the red lever is in correct position. You can simply move it to the opposite direction to check if this works.

For a rundown on how to use the hot water system, watch Glenveagh's video on the topic at the top.

I noticed there’s a leak. What should I do?

Leak near the shower

• If the leak is due to an issue with a sealant or happens when the bath or shower is on, please turn it off and log an issue with our Customer Care Team. Do not use that bath or shower until the issue has been attended to.
• It's vital that you check and maintain the sealant regularly. We recommend re-sealing it annually. If there is an issue, make sure to let us know if you have had a shower door installed and sealed.

Leak under the kitchen island

• If your dishwasher is running, turn it off and check the area around it as it is possible that the leak is coming from the machine. If it is, contact the installer and/or the manufacturer or retailer the dishwasher was bought from. 

Leak near the sink

• Turn off the mains tap located under the sink.
• If you have installed a water softener, it is your responsibility to maintain it. Issues with water softeners should be addressed with the installer you used.

My water pump isn’t working. What should I do?

• Press the restart button located on the water tank.