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Is my home covered by any warranty?

Yes. Your new home comes with various warranties which range from 6 to 18 months long, depending on what they refer to. Make sure to check all your warranty details, so you know how long the warranties last for and what they cover.

Under your contract with Glenveagh for the purchase of your home, Glenveagh agree to make good any major defect which arise in your home for a period of 18 months from the date that we notify your solicitor that the works to your home have been completed, and to make good any minor defects which arise within a period of 6 months from the same date. Following this period, we will be more than happy to help you find a contractor with a small call-out fee.

What defects are not covered by the warranty?

Your warranties cover specific minor and major defects. They do not cover normal wear and tear and general issues which may arise when a home is lived in. Please see below a list of items that  are not covered by your warranties:

• Cracks in plasterwork;
• Defects or damage in paintwork or decoration;
• Normal shrinking or expanding of timber;
• Defects in plasterwork or damage occurring in your home due to the normal operation of the central heating system;
• Damage or defects caused by your negligence or abuse;
• Damage or defects caused by normal wear and tear;
• Items covered by the HomeBond Guarantee Scheme;
• Glenveagh will also not be liable for any damage caused by adverse weather conditions, negligence, abuse or maintenance of your home or its appliances.

Heat Pump Manual 

Your home is equipped with a high-efficiency air-to-water heat pump which provides heating and hot water. For more information on how the heat pump operates, please check the operational manual you’ve been provided with. The external heat pump unit is located at the rear of your home.

Heating Zones and Maximum Temperature

The heating system is designed to provide you with two separate heating zones. Zone 1 is the ground floor, which is controlled by the thermostat located in the hallway. Zone 2 is the first floor, which is controlled by the thermostat located at the upper-level landing area. You can set the thermostat to the required temperature by turning the dial on the thermostat. The maximum temperature for the heating system is 21 degrees. This is because heat pumps operate differently from standard gas boiler installations, in that the heating water temperature is significantly lower. The lower the heating water temperature through the radiators, the more efficient and cheaper the system will be. Therefore, for the heating system to operate at its best efficiency, it’s recommended to maintain a consistent temperature rather than turning it on and off.

Zone Thermostats and Radiators

The zone thermostats control the heat pump and reduce the output when the desired temperature has been reached. This will ensure a comfortable environment throughout your home, with the added benefit of lower energy costs. Turning the heat pump on and off like a boiler system results in periods of high loading and this will reduce the efficiency and increase running costs. When the heating system is switched on and the set temperature is reached within the zone, the system will close the valve serving the heating zone until the temperature drops below the set temperature.

In addition to zone thermostats, individual radiators are also provided with thermostatic mixing valves. These can be adjusted independently of the zone thermostat, allowing an increase or decrease of radiator output as required in each room. Bear in mind that adjusting the radiators will not override zone thermostat settings, so it will only allow to regulate the temperature in the room you require.

External Heat Pump Unit 

The external heat pump unit contains a fan that ramps up and down depending on the heating requirement. Care should be taken to ensure that no obstructions or obstacles are placed in the vicinity as this can affect performance. For further guidance, please refer to the Joule manual you’ve been provided with. All equipment has been commissioned and preconfigured to ensure optimum efficiency and operation of the unit. You should only adjust temperature and time settings – any other adjustments should only be carried out by a qualified engineer.